J Club members use Brivo Mobile Pass for keyless entry into the amenity using their smartphone. If you’re a current J Club member you’ll need to contact Jasper Community Life to get started.
Brivo FAQs
What is Brivo Mobile Pass?
Brivo Mobile Pass is an app-based access control system that provides reliable, mobile admittance to J Club and its amenities.
How long does it take to get access?
Once you submit your amenity access form, it may take up to three business days to get your credentials set up.
How does Brivo work? Can I have multiple phones use the same credentials?
Mobile credentials are sent to authorized users’ mobile phones through the Brivo Mobile Pass system. For security reasons, credentials can only be specific to a single device.
Brivo passes are issued for J Club members and their immediate family living in the home. Brivo passes are only issued to members and family 18 years and older. An authorized member must complete an addendum and list the individual resident family members who will be using Brivo to access J Club.
What happens if I don’t have a smartphone?
Email Jasper Community Life, and they’ll work with you to determine the best alternative.
How do household members 14 years and older gain access to the pool and other amenities?
An adult must accompany and open the door or pool gate for members 14 to 17 years old. Ages 13 and under must be accompanied and supervised by an adult.
How will my phone work if I don’t have cell phone coverage?
Please connect to any local Wi-Fi, Bluetooth, LTE, or a Personal Hotspot (if available) and disconnect your Wi-Fi on your smartphone to rely on an internet connection through a phone service provider.
How do I begin using the Brivo Mobile Pass app?
- Once you have completed the J Club access request form, watch your inbox for an email from Brivo with your credentials and steps to download the Brivo Mobile Pass app to your smartphone.
- Once you have downloaded the app, go back to the email from Brivo and use the ‘Add my Pass’ button, this should automatically add your unique Brivo Mobile Pass to your smartphone. Be sure you are using the same smartphone as the phone in which you downloaded the app.
- A short tutorial will begin to show you how to use your Brivo Mobile Pass.
- Once you have successfully added your pass and have completed the tutorial you can begin using your Brivo Mobile Pass to enter the J Club and its amenities.
What if I am having trouble accessing the doors or gates?
- Make sure you are connected to a Wi-Fi, Bluetooth, LTE, or a Personal Hotspot.
- Make sure you are in close proximity to the door or gate you are trying to access (you cannot open the doors or gates from your home or car).
- With the Brivo Mobile Pass open, look for the search bar located at the top of the screen and press search. The doors or gates will then populate.
What if I get a new smartphone?
- If you get a new smartphone, you will need to contact Jasper Community Life to have new credentials sent to you.
- Please do not download the Brivo Mobile Pass app until you receive the email from Brivo with your new credentials.
What if my Brivo Mobile Pass credentials are incorrect?
- If your name shows up incorrectly in the Brivo Mobile Pass app or you received credentials to the wrong email address, email Jasper Community Life to submit a correction request.
- If your password is not working, check to make sure you are entering it exactly as displayed. Passwords are case and character sensitive.
Our ultimate goal is to ensure each J Club member obtains mobile pass credentials without experiencing facility use interruptions. If you’re still experiencing technical difficulties after following the steps outlined above, let us know and we’ll troubleshoot with you.